1Introduction
Khelagor (https://khelagor.biz) is an online gaming and betting platform serving users in Bangladesh. We understand how valuable your personal data is, which is why this Privacy Policy is written to be fully transparent — no complex legal jargon, just plain and straightforward language.
By using khelagor, you agree to this Privacy Policy. Please read it carefully before accessing the platform or creating an account. If anything is unclear, don't hesitate to reach out to our support team.
In Brief: We only collect what's needed to deliver our services, keep it secure, and never sell it. That's the essence of Khelagor's privacy commitment.
2What Information We Collect
Khelagor collects different types of information for different purposes. The table below provides a full breakdown:
| Data Type |
What's Included |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Registration & Notifications |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing |
| Device Information |
IP address, browser type, operating system |
Security & Fraud Prevention |
| Usage Data |
Game history, session duration, preferred games |
Service Improvement & Personalized Experience |
| Cookie Data |
Session cookies, preference settings |
Platform Performance Improvement |
Special Data: Khelagor never collects or stores your bank password, mobile banking PIN, or full card number.
3How We Collect Your Data
Khelagor collects information in the following ways:
- Directly from you: Information you provide through registration forms, KYC applications, support chat, or email.
- Automatically: When you use the platform, information is collected through cookies, log files, and tracking pixels.
- From Third Parties: Confirmation data may be received from payment providers or identity verification services.
- From social media: If you sign in using a social media account, we may receive certain information associated with it.
Only the minimum data necessary is collected in each case. Any additional information requested will be clearly marked as optional.
4Why We Use Your Information
Your data is used for the following purposes:
- To create and manage your account and ensure its security.
- To process payments and withdrawals.
- To verify your age and identity (KYC).
- To detect and prevent fraud and money laundering.
- To promote responsible gaming and detect unusual activity.
- To personalise your experience and recommend games based on your preferences.
- To provide support services and communicate with you.
- To identify and resolve technical issues on the platform.
- To comply with legal obligations.
Your data is never sold to advertisers or used for any unauthorised purpose.
5Who We Share Your Data With
Khelagor may share information with specific parties under limited circumstances:
Payment Providers
Payment service providers like Mobile Pay, Nagad, and Rocket receive limited data solely to process transactions. They operate under their own privacy policies.
Game Software Providers
Game providers such as Evolution and Pragmatic Play receive only the data needed to run their games. No personally identifiable information is shared with them.
Legal Authorities
Information may be disclosed when required by a valid order from Bangladeshi law enforcement authorities or a court of law.
To be clear: khelagor never sells or rents your data to advertising networks, data brokers, or any third party for commercial purposes.
6Cookie Policy
Khelagor uses cookies to improve your platform experience. Cookies are small text files stored in your browser.
- Essential Cookies: Required for login sessions and platform security. These cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytics Cookies: To understand which pages are most visited and improve the platform accordingly.
You can disable non-essential cookies at any time through your browser settings. Note that some features may not function properly as a result.
7Data Storage & Security
Khelagor uses multiple layers of security to keep your information safe:
- Data is stored using 256-bit AES encryption.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
- Two-factor authentication (2FA).
- Employee access to data is strictly controlled.
Data Retention Period
All data is retained for as long as your account is active. After account closure, financial data may be kept for up to 5 years to meet regulatory requirements. All other data is deleted after 2 years.
Security Incidents: In the event of a data breach or cyberattack, affected users will be notified via their registered mobile number or email within 72 hours.
8Your Rights
You have several important rights regarding your data on khelagor:
Right to Access Your Data
You can request to see what information Khelagor holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, unless we are required to retain it by law.
Right to Export
You can request an export of your data in a structured, portable format.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Withdraw Consent
You may withdraw your consent to marketing communications at any time.
To exercise any of your rights, email us at support@khelagor.biz. We will respond within 30 days of receiving your request.
9Children's Privacy
Khelagor is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under 18.
If a minor registers using a false age and this comes to our attention, the account will be immediately suspended and all associated data deleted.
A Note for Parents: If you believe your child has been using khelagor, please contact us immediately at support@khelagor.biz. We will act promptly.
10Policy Updates
Khelagor may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be revised.
- You will receive a notification to your registered mobile number or email whenever important changes are made.
- Continued use of the platform after any changes constitutes your acceptance of the updated policy.
It's a good habit to check this page from time to time. The latest version is always available at https://khelagor.biz/privacy-policy.